What you will learn

✓ ISO 9001:2015 standard and its requirements
✓ Qualities for a good auditor
✓ How to prepare for an audit
✓ What to do during the actual audit
✓ How to close an audit and follow up

This 2-Day intensive programme content includes:

• Overview to ISO 9001:2015 Standard
• Quality Management System elements & requirements in clauses of the standard
• Auditing Principles
• Auditor Qualities
• Preparing for Audits
• Performing the Actual Audit
• Communications
  •  Verbal, non–verbal, body language, active listening, questions and questioning techniques and Assertiveness
  • Documentation and Report Writing
• Essentials during the actual audit days
• Audit close and Follow Up

Who the programme is for:

• Anyone involved in audits whether they are conducting audits or subject to the audit process.

At the end of this programme you will :

✓ Understand the elements and clauses of the ISO 9001:2015 standard
✓ Know the qualities necessary to make a good quality auditor
✓ Know how to prepare for an audit including the documentation necessary and a checklist to support the audit process
✓ Know how to manage the actual audit on the day
✓ Know to effectively close the audit and essentials to follow up
✓ Understand the importance of documentation and in particular the audit report
✓ Overall, you will have more confidence and effective in conducting quality audits

Pricing Options
Virtual 2-Day: €797
Classroom 2-Day: Company Booking Only. Group discounts available.
Contact: [email protected] or enter your requirements in the queries section of the website.