Grievance & Disciplinary within the Performance Management Process

This Programme addresses Grievance and Disciplinary Processes within the context of Performance Management. Once each of these processes arise it will invoke the engagement of the Performance Management Process.
Performance Management forms the fundamental foundation for these processes. Documentation forms a vital part of both processes and the importance of conducting investigations. Effective communication skills are key to these processes.

What you will learn

✓ Key elements of a Grievance Process and Procedures and the Disciplinary Process within the Performance Management context.
✓ Essentials communication skills of verbal, non-verbal and written
✓ Conducting investigations
✓ Importance of documented reports & notes
✓ Necessity of having policies, procedure which encompasses legal requirements and effective communication.

Description

This programme is designed to give non-professional HR an understanding of the key principles of the grievance and disciplinary processes within the context of the performance management system. Further, it emphasises the importance of documentation and the necessity to maintain reports and records as well as having foundational documentation-policies and procedure. Communication is a vital skill for these processes both verbal and
written from performing investigations, generating reports, and conducting meetings at each of the stages of the process.

What you will learn

✓ Key elements of a Grievance Process and Procedures and the Disciplinary Process within the Performance Management context.
✓ Essentials communication skills of verbal, non-verbal and written
✓ Conducting investigations
✓ Importance of documented reports and notes
✓ Necessity of having policies, procedure which encompass legal requirements and effective communication.

Who this programme is for:

Managers and Supervisors with direct reports.
NB. This is not a HR Professional Programme and does not substitute for HR advices.
Further, it recommends that in all instances for grievance and disciplinary processes that the HR processional is consulted.

At the end of this programme you will be have:

  •    ✓ Greater understanding of the key elements in the Grievance Process and Procedures.
  •    ✓ Enhanced understanding with respect to the key principles of underperformance and the disciplinary process.
  •    ✓ Greater appreciation on the relationship of Performance Management process and to both the grievance and disciplinary processes.
  •    ✓ Practical application of vital communication skills of verbal, non-verbal, questioning techniques, active listening, feedback, and written communication (reports and records) in supporting effective Grievance and Disciplinary Processes.
  •    ✓ Essential Elements for
    • Conducting Investigations & Report Writing
    • Meetings – interviews & conducting performance reviews
    • Documentation – Policies, Procedures, Reports, Records & Notes

Price Options

Virtual: €357

Classroom: Company Bookings only. Group discounts available:
Contact: [email protected] or enter your requirements in the queries section of the website.