Description

✓ Who do you like to develop the tools and techniques to fulfil your role in delivering consistent customer service excellence?
✓ Who you take pride in knowing how your efforts are directly contributing to the key objective of your organisation – that of retaining satisfied customers and growing this base?

Through effective and easy to use tools and techniques you will quickly build your skills and confidence, making a positive impact in all your customer interactions. Through your engagement and proactive approach to customer service, you will play a significant role in continued customer loyalty and deliver on key organisational objectives.

What you will learn

✓ Essentials to Customer care and its importance to the organisation’s success
✓ Keys to delivering excellence in Customer Care
✓ Steps to developing a Customer Service Strategy and Process, fit for purpose
✓ How to deal with all customer interactions face to face or on the telephone s
✓ Improve your Active Listening Skills
✓ To build rapport with customers
✓ How to manage difficult customer meetings
✓ How to manage writing communications
✓ How to manage customer complaints
✓ Continuous Improve Cycle
✓Build your competence and skills in customer service excellence

Who this course is for:

✓ Customer Support Professionals
✓ Business Owners
✓ Anyone Wanting to Improve Their Customer Service
✓ People Looking for Jobs in Customer Service

At the end of this course, you will be able to

✓ Give Professional Customer Support
✓ Connect to Customers to Give Great Service
✓ Answer Emails Professionally
✓ Feel greater confidence in your ability and the having skills to deliver on customer service excellence

Pricing Options

Online Programme 3-month: €397
Virtual 1-Day: €397
Classroom 1-Day: Company Booking Only. Group discounts available.
Contact: [email protected] or enter your requirements in the queries section of the website.